Return and Refund Policy

Return and Refund Policy

This Return and Refund Policy is applicable to purchases made through the Leana Parham Vibe website. Leana Parham Vibe is owned and operated by Leana Parham LLC.

By placing an order on our website, you agree to the terms outlined in this Return and Refund Policy.

Please read this policy carefully before making a purchase.

1. Return eligibility

Return or refund requests are reviewed on a case-by-case basis.

Customers may be eligible for a return or refund under the following circumstances:

  • The item arrives damaged during shipping

  • The item received is significantly different from the product description

  • The item received is incorrect due to an order processing error

  • The package is confirmed lost by the shipping carrier

To submit a return or refund request, customers may be required to provide clear photo or video evidence showing the issue with the product.

Failure to provide sufficient documentation may result in the request being declined.

2. Return request time frame

If you experience any issues with your order, please contact us within 7 days of receiving the product.

Requests submitted after this period may not be eligible for review.

3. Refund process

If a return or refund request is approved after review, a refund may be issued to the original payment method used for the purchase.

Unless otherwise required by law, original shipping fees are non-refundable.

Refund approval is subject to verification of the order details and the reported issue.

4. Refund processing time

Once a refund request has been approved, the refund will be processed using the original payment method.

In most cases, refunds appear in the customer’s account within 5–10 business days, depending on the processing time of the financial institution or payment provider.

Please note that some banks or payment providers may require additional processing time.

5. Delayed refunds

If you have not received your refund after 10 business days, please follow these steps:

  • Check your bank account or card statement again

  • Contact your bank or payment provider to inquire about pending transactions

  • If the refund still cannot be located, please contact our support team

📧 Email: sell@leanaparhamvibe.com

6. Product support

If you experience any issues with your order or product, please contact our support team.

We will review the situation and provide assistance whenever possible. In some cases, customers may be eligible for a replacement product or another appropriate resolution, depending on the circumstances.

For support inquiries, please contact us at:

📧 Email: sell@leanaparhamvibe.com